Observation Research Paper Example | Topics and Well Written Essays - 750 words - 1

Observation - Research Paper Example The attendant worked as a front desk agent at the hotel where she had the mandate of conducting various duties like checking the rooms’ occupancy during their late shift. Indeed, the attendant checked in guests, took their reservations, and checked them out. She welcomed the guests in a very courteous and accommodating manner by introducing herself first and answering all the questions asked by the guests about the hotel services. The hotel recorded only four bookings in a span of two hours starting 11 PM up to 1:00 AM. The attendant seemed very informed about the hotels facilities, amenities, layout and the surrounding environment as well as their loyal customers. We noted that the attendant had a set of questions, which she asked every guest. The questions included the size of the room preferred by the guest, the duration that the guest intends to stay at the hotel and the type of the bed preferred. The information was then recorded into the system and a receipt of payment was issued to the guests. Finally, the reception attendant thanked the guests and encouraged them to feel free to ask for any form of assistance. The front desk is spacious enough and hence there is no congestion when the guests are checking in. The attendant served the guests on a first come first served basis. The attendant was in a uniform and hence the guests could differentiate them from the other people. She welcomed and acknowledged all guests with the Fairfield Inn culture of efficient guest service. She engaged each guest and listened to his or her requests attentively. We observed that the attendant were very courteous, accommodating and fast. The attendant escorted the guests and introduced small talks, which included some questions like how were his trip, whether he has been to California again, and the most beautiful things about California. On arriving at the suite, the attendant opened the door, took in the luggage,